Sunday, April 12, 2015

two




HI everyone! 

How’s everything? I hope you all are doing great. I’m having my night off, and have been missing my lappy here. It has been a long time since I didn’t express my days into words, either good or bad time like the very grumpy guest I met this afternoon (fiuh), but whatever I miss blogging! 

2 months I’ve been doing my training here at Club Med Bali! My very first response when someone ask me about working as a G.O here is: the working hour is CRAZY. As I grew up, I turn to be physically weak, I get tired soo easily after any activity, and in here I have to work min 12h a day, 6days in a week. I did really had a very tough days on my first week, it’s a room-is-just-for-shower-and-sleep life pace. I literally had no time to worry, no time to think of each new thing I was going through. 

This is my very first time officially work in a company, with contract, and under the instruction of a manager. I worried a lot before I came here. I had no formal working experience before, I know no one there, and started to worry about what If I made mistake, what if I dislike my job, what if my working environment was bad, what if I can’t get used to that new place. You know, every of my first time always give me a stage of worries. But beside all the negative minds I had that time, In the other side I had a very strong will to came here. Whatever it is, I will start a new page. Luckily, it’s the exact time I should had my internship to fill my semester. So my study won’t bother me to settle up my feelings and sorry about my past. 

I still remember my nervousness when I’m on my way to Club Med that morning. It is a sunny day with light blue sky and puffy clouds hanging up there. At that time I felt a bit annoyed when my mom insisted of sending me to Club Med to check my working environment. But now I would like to appreciate my mom for staying by myside in everything I do, because now I really understand the meaning of an endless support. No matter how bad or how huge the mistake you’ve did to her, mom will always there for you to lean on, to always support in everything you do. She will never expect anything from you. She did it all because she really loves you. ( Thank you, I love you mom <3 p="">

The very first person I get to know here is my manager. Her name is Houda from Tunisia. She is a very nice lady (age around 40s), she had an Arabic look with her Arabic English. She has a sense of humor, but not when she is having a bad mood your tiny mistake will cause a thunderstorm ( She is moody and never mess when she was unhappy otherwise your day will be bad as well ). I received a lot of thunderstorm on my very first 2 weeks, as it was hectic season in the village ( we call our resort village ) with high occupancy and everyone was so busy with their work while I’m still on my learning step. But after mistakes of course you’ll do better. After 2 months working with here at Kids Club / the child care coordinator, I think I’ve gain trust from my manager. I was moved from Kids club to Junior Club. And now I was struggling moving ‘totally’ to Club Med Business (CMB) or in other words at the Group & Incentives department. 

Why I want to move? I’ve gone through some story for that. Kids club is a club that organize all activities from morning to night for 8-10yo kids. Most of the guest here are foreigners. We will assist them to every activities in this resort, yet every day we will set up 2 different events, in the evening and at night. ( we set up and clean up al the properties ourselves ).
Everyone ask me is it a Kid-sitter work? And I really get annoyed while people saying that way. But I had to admit it is 50% true (not 100% a kid-sitter!!!). After experiencing working as a Mini Club GO for 2months, I realize that this job is not an easy job. Firstly, kids mostly are monster. Secondly, You had a very big responsibility not only to assist the kids for activities or entertainment, but you have to put full responsible for their safety and quality to their parents, give a right and good performance and make sure every events is ready for your manager, yet never make any wrong movement in front of the higher level manager, leisure and entertainment manager ( we call her “unta” as she is a very tall young French girl, our mini club is under her), otherwise her sarcasm will kill you right to the target. Last but not least, this is an all-inclusive resort with 99% of the guest are foreigners, they pay a lot of money and demand for a high quality, so everything you do has to be perfect. 

In mini club, I learn a lot. Not only on how to handle kids ( there was once, 1 GO handle 15 kids on peak season with lack of GO ), but also how to do a good communication with guest (parents), learn more about how a resort operate, get to know more about tourism industry in international, and the most important one is to work as a team. I can’t mention every detail of why I learn a lot at team working, the only thing I can tell here is so often a good team is the reason you gain success on your work and the source of your endurance to hectic work. 

Sometimes I love working at kids club, I love my working partners and my team, I love parents who appreciate our job, I love cute kids, my manger is so nice to me. But I hate setting up event under the sun, I hate chasing and being rude to naughty kids , I hate when my manager blame us on naughty running away kids. And I hate the tiring repetition activity I do everyday. Starting from my second month, I feel no achievement at all and i keep on searching for excuse for myself to move. It’s not the job that I want, my overseas study is too precious to work as a childcare coordinator. So I decided to move to another department. Lucky me, I used to have a talk with the CMB manager, and he warmly welcomed and support me to move to his place.

At first, I’m worry about how to talk abt it to my manager, and started to seek for information to move. I ask another senior GOs and all I heard is just negative feedback due to the contract in Kids Club that I’ve signed. I’m about to give up at first, but everytime I feel tired the urge to move keep on burning in me. Finally I talk to my manager, firstly she said it’s impossible for me to move, she didn’t agreed about my idea at all. She got slightly angry at first when I mentioned about it. But this is why I say she is a nice lady even with her bad temper, she listen to my reason how I want to learn something new. She keep on telling me it’s impossible to move with the procedure and I can go to HR if I didn’t believe her. But in the end she said maybe she can place me 3 days at CMB when there are new GO coming. I saw the light. I go to HR and keep on asking further progress because they need to get confirmation from the office at Jakarta in a very slow slow progress. I hate the low productivity of Indonesian work. 

I was so inpatient about the progress and I started to talk abt it to CMB manager. Firstly he didn’t really welcomed me about this talk. And I felt there is decreasing support from him, I got a bad feeling, and one night at the right moment he finally talk to me about my situation openly. In the matter of fact, my kids club manager was mad at the first time I asked moving to CMB and blamed it to him. Yet, the CMB had some fighting with his boss because of this( for me it’s just a mix of miscommunication and bad temper ), but it worried me a lot, I feel bad for this situation but I really want to move.

At this moment I get to realize I’m entering the real life. Sometimes thing doesn’t work as what we want it to be. But I still don’t wanna give up because I’m feeling real enough with kids. I pray every night, I try my best to talk to HR and after around 1 month time, now it has been my 2nd week helping at CMB! Thanks to Houda, she placed me 4days in a week to CMB. The first day she informed me about that, I was so happy, precisely so satisfied. 

Now at CMB, I mainly organize about groups who came to Club Med, I started to feel some accomplishment on my job, as this is the right job that I want. I get to know more information about how club med roles and earn money. I don’t need to work so hard under the sun, I’m glad that I met jerry , CMB ass manager who are very nice to teach me the jobdesc until details. I’m feeling sooo lucky, Thanks God!!!

It has been 2 hour I’m writing this post and I feel tired now. It’s time for bed and take a rest. Thank’s for reading guys, I know it’s a very long story. I’m skipping the story with my roommates and fabulous working mates here. Before I forget, yesterday on my day off, we went out by motorbike with other 6 free GO, and I swear I barely collapse due to the hard laugh I had with them last midnight. I’m really happy to have relax time with them in this lovely city, Bali. Even though during my quite time, so often I’m still wondering about how you do there?

Now I learn to admit my mistake rather than to find excuse.
May everyone had a good time.
Goodnight world!
 



林佳莳